COMMENTCOMMENT

Welcome to the 240th issue!

Back in June, I shared with you about the big problem with a new Sonos app they've been trying to fix ever since.

It was a mistake that has so far cost them $200 million in projected annual revenue and a 25% loss in share value.

But how did that happen?

According to Bloomberg's report on How Sonos Botched an App and Infuriated Its Customers — it was the leadership's fault.

They ignored tech debt, made several layoffs (including QA) and prioritised promises to investors over user experience by rushing the release despite missing core functionality and stability.

All that even though employees constantly voiced their concerns.

Unfortunately, this is not how quality products are built.

Dawid Dylowicz  

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Thanks for reading!

If you like this newsletter and it helps you become a better tester, you can say thanks and buy me a coffee.

Dawid Dylowicz